This page explains how the website www.drvranjes.com is managed as far as the processing of visitors’ personal data is concerned.
This memo regards personal data processing and is also issued pursuant to section 13 of Legislative Decree No. 196/03 (hereinafter Data Protection Act) for the users of the web services that we provide.
1. The Data Controller
The Controller of the personal data is ALIAS S.r.l. Via Cennano 31, 52025 Montevarchi (AR), VAT/tax number and Arezzo Register of Companies No. 01648260519.
2. Responsible for the treatment
Responsible of the treatment is ALIAS S.r.l. Via Cennano 31-33, Montevarchi, 52025 (AR) email@example.com.
3. Place and purpose of data processing
Processing connected with web services provided by drvranjes.com is carried out at ALIAS’ place of business with content handled by its employees/consultants.
No data relating to the web service will be disclosed or passed on to third parties.
Personal data supplied by users requesting services is utilised for the sole purpose of providing such service and is not disclosed to third parties unless required by law or strictly necessary for the fulfilment of the requests received.
The personal information we collect is for two main purposes: to fulfil your orders and offer products and services best suited to your requirements, interests and expectations. The messages we send to users may contain offers prepared by our employees who are responsible for making such offers and managing our catalogue.
The gradual increase in the amount of information in our possession enables us to improve quality of service.
Visiting our website regularly and subscribing to our e-mails will allow you to improve your shopping experience automatically and at no cost.
4. Browsing data
Under normal circumstances, the computer systems and software procedures used to operate this website acquire certain personal details whose transmission when using Internet communication protocols is implied. This information is not collected in order to be associated with identified interested parties, but its very nature could allow users to be identified by way of processing and association with data held by third parties. This type of data includes the IP addresses or domain names of computers used by site visitors, URI (Uniform Resource Identifier) addresses of requested resources, time of request, method used to submit the request to the server, size of the file obtained in response, numeric code indicating the status of the reply given by the server (success, error, etc.) and other parameters relating to the user’s operating system and environment. This data is used for the sole purpose of obtaining anonymous statistical information regarding use of the site, as well as checking its correct operation, and is immediately deleted after processing. Data could be used to ascertain responsibility in the event of suspected cybercrimes against the site.
5. Data provided voluntarily by users
The optional, express and voluntary sending of e-mails to the addresses specified on this website will result in acquisition of the sender’s address, this being needed to answer the request made, and any other personal data included in the message. Abridged data protection memos will gradually appear on website pages offering special services.
A cookie is a packet of text that is stored on a computer’s hard drive only after permission has been granted. Cookies are designed to speed up web traffic analysis or record visits to a specific site and allow web applications to send information to individual users. The website acquires no data about its users. No use is made of either cookies for the transfer of personal details or any kind of so-called persistent cookie used to track users’ browsing.
7. Optional data disclosure
Apart from that stated as regards browsing history, the user is free to provide personal details in order to request the services that the company offers. Failure to provide such details may make it impossible to receive the service requested.
8. Data processing methods
Personal data is processed by automated computer systems for the time required to achieve the purpose for which it was collected.
Specific security measures are implemented in order to prevent data loss, unlawful or improper use and unauthorised access.
9. Rights of data subjects
Data subjects enjoy the rights specified by section 7 of the Data Protection Act that include entitlement to receive confirmation of the existence of such data and obtain its erasure, correction and updating by contacting the Data Controller, i.e. ALIAS, at the above-mentioned address.
1. Data controllers and supervisors
The data controller is Dr. Vranjes Firenze s.r.l. Unipersonale, Via S. Pertini, 5 - Località Antella 50012 Bagno a Ripoli (FI), Italy P.I. IT06511260488, hereafter “DRV”.
2. Purposes of data processing
Your personal data may be processed for the following purposes:
a) Direct marketing, newsletters, advertising, market research, traditional and automated (computerised) means of contact, including sales or promotional communications via email or SMS;
b) Profiling activities.
3. Processing methods
Your personal data will be processed using paper-based and automated computer systems, only for the time needed to complete the processing purposes concerned.
Specific safety measures will be observed to prevent data loss, illegal or incorrect use and unauthorised access.
4. Scope of data communication and publication
Your personal data may be seen by the Marketing & Communication staff appointed to process it for the above-mentioned purposes.
Your data may also be seen by consultancy firms providing technical support for the pursuit of the above-mentioned data, in their capacity as data supervisors. The data may be exported throughout the European Union and beyond. Your personal data will not be published.
5. Compulsory and optional provision of data.
The provision of personal data for the purposes set out in paragraph 2, letter a) above is optional and entirely at your discretion. Failure on your part to provide personal data will not result in negative consequences, excepting the fact that we will be unable to send you commercial communications.
The provision of personal data for the purposes set out in paragraph 2, letter b) above is optional and entirely at your discretion. Failure on your part to provide personal data will not result in negative consequences, excepting the fact that we will be unable to give you with a personalised browsing experience and/or send you targeted commercial communications.
6. Rights of the interested party
In accordance with Article 7 of the Italian Privacy Code, the interested party is entitled to find out whether his/her personal data is being held (even if it has not yet been recorded) and to receive comprehensible written communication to this effect.
As an interested party, you are entitled to obtain information regarding:
• the origin of the data;
• the purposes of data processing;
• the reasons for data processing;
• the names of the data controller and supervisors;
• the persons who may come into contact with your data.
The interested party is also entitled:
• to have his/her data updated, corrected or completed;
• to have his/her data removed, made anonymous or blocked where it is processed illegally, including cases where it is unnecessary to store the data for the original purposes for which it was collected or processed;
• to be given confirmation that the persons in possession of the data have been advised of the aforementioned actions, except where this is impossible or would involve disproportionate means compared to the protected right.
The interested party is also entitled to object, wholly or in part:
• for legitimate reasons to his/her data being processed even though it pertains to the purpose of the data collection;
• to his/her personal data being processed for the purpose of sending advertising material.
DRV also declares that the interested party’s right to object to his/her personal data being processed for marketing purposes via automated means also applies to traditional means of contact; the interested party may nonetheless exercise his/her right in part, in accordance with Article 7, Sub-paragraph 4, Letter b) of the Italian Privacy Code, by objecting, for example, to receiving promotional material solely by automated means or receiving promotional material solely by traditional means. The requests referred to in Article 7 of the Italian Privacy Code must be sent to the Controller at the following email address: firstname.lastname@example.org. Interested parties may also exercise their rights by sending a written request by registered letter with return receipt to Via S. Pertini, 5 - Località Antella 50012 Bagno a Ripoli (FI), Italy.
1. Site name and Ownership
These General Terms and Conditions of Sale (hereinafter also referred to as “GTCS”) regulate all offers and orders for the sale of Products distributed through the website www.drvranjes.com ("Website") by ALIAS S.r.l. Via Cennano 31, 52025 Montevarchi (AR), VAT/tax number: GB277746452, Arezzo Register of Companies No. 01648260519. The Website is owned by Alias S.r.l.
2 Scope of the CTCS.
2.1 The supply and sale of Products at the site represent a distance sale contract regulated by Chapter I, Title III (section 45 et seq.) of Legislative Decree No. 206 dated 6th September 2005 (“Consumer Code") and Legislative Decree No. 70 dated 9th April 2003 containing e-commerce regulations.
2.2 These General Terms and Conditions of Sale apply to all contracts finalised with ALIAS at the Website.
2.3 These General Terms and Conditions of Sale may be amended at any time. Any amendments and/or new terms shall take effect as soon as they are published at the Website in the "General Terms and Conditions of Sale" section. Users are therefore invited to visit the site on a regular basis and consult the latest version of the General Terms and Conditions of Sale before making any purchase.
2.4 The applicable General Terms and Conditions of Sale are those in force when the order is placed and they are available in Italian.
2.5 These General Terms and Conditions of Sale do not regulate the sale of Products by parties other than ALIAS who may be found at the Website through hyperlinks or banners, etc. You should check their terms and conditions of sale before carrying out any transaction with such parties.
2.6 The user should carefully read these General Terms and Conditions of Sale that ALIAS makes available for consultation in the Website’s "General Terms and Conditions of Sale" section and which may be stored and copied, along with all other information that ALIAS provides at the Website, both prior to and during the purchase procedure.
3. Purchasing from the Website
3.1 Pursuant to clause 4 herein, prior registration is necessary in order to purchase products from the Website and this is open to both normal consumers and other users. Individuals must be at least 18 years of age in order to make a purchase.
3.2 Pursuant to section 3, subsection I a) of the Consumer Code, it should be noted that individuals are classed as consumers when purchasing Products not intended to be used for business, trade or professional purposes.
3.3 ALIAS reserves the right to refuse or cancel orders received from (i) a user with whom it has pending legal proceedings; (ii) a user who has previously breached these GTCS and/or the terms and conditions of a purchase agreement with ALIAS; (iii) a user who has been involved in any type of fraud, particularly with regard to payment by credit card; (iv) users who have provided a false, incomplete or otherwise inaccurate identity or have either failed to submit the documents requested to ALIAS promptly or else sent invalid documents.
4. Website registration
4.1 Website registration is free. To register at the Website the user should complete the form by giving name, address, place and date of birth, phone number, email address and password and then clicking the [Send] button.
By opening a personal account, Website registration allows the registered user ("Registered User") to:
- save and edit his/her data;
- access all information regarding orders and returns;
- check order status;
- manage personal details and update them at any time;
- utilise the dedicated services that can be activated when desired (e.g. view his/her "wish list", etc);
- grant permission to process his/her personal data in order to receive the ALIAS newsletter.
4.2 Registration details (e-mail address and password) should be stored with the utmost care and attention. They are for the user’s exclusive personal use and may not be transferred to third parties. The user agrees to keep them secret and ensure they are not made known to others. S/he also agrees to notify ALIAS immediately, by sending an e-mail to email@example.com or phoning (+39) 02 87213404, if learning or suspecting of their improper use or disclosure.
4.3 The Registered User guarantees that the personal information provided during the Website registration process is complete and true, agreeing to indemnify and hold ALIAS harmless against any damage, compensation award and/or fine arising from and/or in any way connected with the user's breach of regulations regarding Website registration or storage of registration details.
5. Cancelling or amending an order
To cancel or amend an order, please contact ALIAS S.r.l. promptly and, in any event, within 12 hours of the placing the order, by e-mail at firstname.lastname@example.org or phone (+39) 02 87213404, being sure to quote the order number.
6. Order and delivery status
When the order is dispatched, a message will be sent to the User’s chosen e-mail address containing a tracking number in order to follow the progress of the shipment at the courier’s website or by contacting its call centre.
7. Request for copies of documents and amendments to personal data
In order to request copies of invoices and/or amendments to personal data, the user should e-mail ALIAS at email@example.com or phone (+39) 02 87213404, ensuring that s/he quotes the type and number of the invoice for which the copy and/or correction is required.
8. Product warranty
8.1 All Products marketed by ALIAS at the e-commerce website drvranjes.com are covered by a statutory warranty of conformity by virtue of and pursuant to section 128 et seq. of Legislative Decree No. 206 dated 2005 (Consumer Code).
9. Information about invoices, bank transfers and refunds
The Customer can contact the administration department by sending an e-mail to firstname.lastname@example.org or phoning (+39) 02 87213404, ensuring that s/he quotes the number of the order/document/invoice about which the enquiry is made.
Purchases from drvranjes.com are secure and guaranteed with the possibility of choosing one of the following methods of payment:
- Advance payment by bank transfer
- Payment by credit card
- Payment by PayPal
10.1 Advance payment by bank transfer
If choosing advance payment by bank transfer, the order will only be processed once we receive confirmation that the full amount has been credited to our account.
Payment should be made within 3 days of placing the order. In order to enable prompt and efficient handling of an order, the reference/reason for payment should specify order number, date and Customer’s full name.
If you fail to meet this deadline, your order will be automatically cancelled.
Availability of your chosen product will be verified upon receipt of payment.
The transfer should be made payable to:
ALIAS S.r.l., Via Cennano 31, 52025 Montevarchi AR
IBAN: IT18P0200871541000041346614, SWIFT code: UNCRITB1399
Bank: UNICREDIT SPA Agenzia di Via dell’Oleandro, Montevarchi
10.2 Payment by credit card
If choosing to pay by credit card, the User’s bank will arrange to authorise payment for the purchase made. In the event of cancellation, ALIAS will ask for the transaction to be cancelled and a refund of the amount in question.
Refund times depend exclusively on the banking system in question. Once the transaction has been cancelled, ALIAS can accept no liability whatsoever for delays and/or damages caused by the banking system.
ALIAS reserves the right to request that the User provide additional information or send copies of documents proving ownership of the card utilised. In the event of failure to comply, ALIAS S.r.l. shall be entitled to refuse to proceed with the transaction. ALIAS is not privy to personal information about the cardholder at any time during the credit card purchase procedure since such information is forwarded directly to the website of the Bank handling the transaction. Processing takes place in a safe and secure mode.
10.3 Payment by PayPal
If choosing to pay by PayPal, the user will be redirected to the PayPal site and payment will take place in accordance with the procedures specified therein.
The information provided at the PayPal website will not be shared with ALIAS, but handled directly by the site itself.
Should the order be cancelled or not accepted by ALIAS, the amount in question will be refunded to the PayPal account. ALIAS can accept no liability whatsoever for delays and/or damages arising at this stage.
11. Delivery charges
Shipping charges are payable by the user and the system will calculate these automatically based on the weight of the items ordered.
12. Delivery times
Delivery times will vary according to the availability of the purchased product (e.g. whether the manufacturer has stock available) and the chosen delivery method.
In any event, the delivery date is merely an estimate and in no way binding for Alias.
ALIAS utilises a circuit of approved couriers/carriers offering the best possible value for the destination in question: this means we can offer our customers a quality service at competitive prices.
Under no circumstances will it be possible to deliver by appointment and/or at certain times and/or on specific days.
When goods are not delivered because the user has provided the wrong address, have remained unclaimed at the courier/carrier’s warehouse and/or in any event for reasons attributable to the user’s behaviour, a new shipment will ONLY be possible if paid for in advance in the manner specified by Alias.
13. Delivery of the goods
Upon taking delivery of the goods the user is required to check:
- that the number of packages delivered matches that stated on the waybill/docket;
- that the packaging is intact and no tampering, including of the packaging bands, has occurred.
In the event of tampering and/or breakage, the user should immediately complain about shipment and/or delivery using the document received from the courier or other parcel delivery service and write “ACCEPTED SUBJECT TO FULL INSPECTION OF GOODS DUE TO ....." (state the reason).
The user should then provide details of any damages within 3 days of receiving the goods according to the procedure specified by the delivery company.
The cooling-off period is currently regulated by section 64 of the Consumer Code as amended by Legislative Decree No. 21 dated 21st February 2014.
The User classed as a Consumer in accordance with clause 3.2 is entitled to cancel the agreement for any reason without penalty within 14 working days and without incurring costs other than those specified by section 56, subsection 2, and section 57 therein.
Please click the following link for full text of the Consumer Code (last amended on 16th September 2015) http://www.aduc.it/generale/files/allegati/codiceconsumo.pdf
NB The cooling-off period does not apply to persons who are VAT registered.
15. How to cancel
Your right to cancel shall be exercised in the following manner:
- The entire purchased product should be returned unopened in the original packaging with seals intact (including wrapping and any documentation and accessories: manuals, sticks, etc.).
- In order to exercise such right, the User should send an e-mail to ALIAS at email@example.com within 10 working days of taking delivery.
- After sending this message and receiving an acknowledgement from ALIAS, the User should arrange, at his/her own expense, to send the product by express courier in its original packaging, along with a copy of the receipt, to the following address: Alias srl, Via Cennano 25, 52025 Montevarchi (AR), Italy.
Responsibility for the shipment rests entirely with the User until reaching our warehouse.
In no case shall ALIAS be liable for damage, loss and/or theft of products returned using uninsured shipping.
16. Returns and Refunds
Goods should be returned to ALIAS by the deadline specified under clause 14 along with the received authorisation form.
Without prejudice to any repair costs for damage noted to the original packaging, within 14 days of receiving the goods through the returns procedure ALIAS will arrange to refund the user the full amount charged to his/her credit card or paid by bank transfer.
In the latter case, the User shall promptly arrange to supply details of the bank account to which the refund is to be made (Customer IBAN).
17. Forfeiture of right to cancel
The User's right to cancel and consequent right to a refund shall be forfeit should ALIAS determine the existence of even just one of the following conditions:
- Use, even partial, of the product and any consumables;
- Missing original inner packaging and/or outer wrapping;
- Missing product components (accessories);
- Product damage not caused during shipment.
In such cases ALIAS will arrange to return the goods to the User who will be charged shipping costs.
18. Governing law
18.1 Purchase agreements finalised at the Website are subject to Italian law.
18.2 Users classed as consumers whose permanent address is not in Italy shall benefit from any more favourable, mandatory regulations provided for by the laws of the country in which they normally live, particularly as regards the length of the cooling-off period, the deadline for returning Products, if exercising such right, the rules and procedures as regards giving notice and the statutory warranty of conformity.
18.3 It should be remembered that in the case of a user classed as a consumer, any dispute regarding the application, execution and interpretation of these General Terms and Conditions of Sale shall be subject to the jurisdiction of the place in which the user resides or has provided an address for service. In the case of a user not classed as a consumer, any dispute regarding the application, execution and interpretation of these General Terms and Conditions of Sale shall be subject to the exclusive jurisdiction of the Court of Arezzo.
18.4 As regards any dispute regarding the application, execution and interpretation of these General Terms and Conditions of Sale, a user living in a country belonging to the European Union other than Italy may also utilise the European Small Claims Procedure established by REGULATION (EC) No 861/2007 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 11 July 2007, provided that the value of the claim does not exceed EUR 2,000, excluding all interest, expenses and disbursements. The text of the regulation is available from the website www.eur-lex.europa.eu.
19. Consumer Notice - Online Dispute Resolution (ODR)
In accordance with the provisions of Article 14 of Regulation (EU) No 524/2013, the Consumer is advised that, as an alternative to legal proceedings, both consumer and Alias may make use of the online alternative dispute solution by submitting a complaint through the platform established by the European Commission. This tool is made available to European consumers in order to enable out-of-court settlement of any dispute related to and/or arising from online sales or service contracts. The link to the ODR platform is (http://ec.europa.eu/consumers/odr/).
Alias can be contacted by the entity at the following address firstname.lastname@example.org
For further details, please write to us at the e-mail address published herein.
Please e-mail any suggestion, complaint or comment to email@example.com.
20. Contact us
General Information & Customer Service:
Tel (+39) 02 87213404 – firstname.lastname@example.org
Registered office and place of business: ALIAS S.r.l. Via Cennano 31, 52025 Montevarchi (AR)
VAT/tax number: GB277746452
Arezzo Register of Companies No. 01648260519