The Product must be returned undamaged and in its original packaging. If the right of withdrawal is exercised in a manner that does not comply with the terms and conditions set forth in this article, you will not be entitled to a refund. To proceed with the return of your order or an item, please contact our Customer Care, by e-mail at ecommerce@drvfirenze.com or by phone at +442030595713, always indicating the reference order number, a photo of the product(s) you intend to return and the reason for the return. Our operators will provide you with immediate assistance. For more details you can see the returns section on our general terms and conditions page.